Unfortunately, the Urban Room felt cramped, especially with the shower door that made it tough to step in. The constant beeping of the phone at night and the TV turning on at 3 am were distractions that disrupted sleep quality. There was dust on the furniture, and I found a plastic cover in the shower, indicating a lack of thorough cleaning.

- Excellent location!
- Spacious room.
- Complimentary wine.

- Neglected pool area.
- Slow breakfast service.

Staff were friendly and helpful during my stay.

The pillows were the worst I've ever slept on, and when I requested a change, only a similar quality pillow was sent. The breakfast policy was absolutely unreasonable for tourists, as we had to miss out on it due to early tours and couldn't even grab a quick croissant. Our first room had a view into a back alley, leading to a disappointing experience and plenty of mosquito invasions.

The location stood out. it was an easy walk to the Western Wall and local markets. The stylish decor added a nice touch and the WiFi worked perfectly. A Nespresso machine in the room was a pleasant surprise. Breakfast offered an impressive selection. However, the room cleanliness left a bit to be desired. The towels were threadbare, and the shower had a flooding issue with no storage for toiletries. I noticed the air conditioning could only be adjusted in certain areas, not ideal. The small pool was nice for summer, but I wouldn't call it luxurious. Some noise from outside bars was disruptive at times. The room also lacked proper storage options, just shelves and a rail which got dusty. Overall, there were enjoyable aspects, but some upgrades are definitely needed to match the price.

Beautiful room design

The hotel has a swanky vibe, a fantastic breakfast selection, and a cozy Nespresso machine in the room. It's conveniently located near a lively pedestrian zone, surrounded by cafes and restaurants, making everything I needed easily accessible.

The external noise from nearby bars can disrupt sleep, particularly for light sleepers.

It was just a nice choice for a short stayover in Jerusalem with reasonable price. The rooftop pool was a great spot to relax after a day of sightseeing. Bring earplugs if you’re sensitive to noise from nearby bars.

Had a great stay! The rooftop pool was a lovely spot to wind down, and the breakfast spread was truly fantastic. Do note, though, that our fridge didn't work, which was inconvenient.

great amenities but some room for improvement

The spa services were exceptional, making for a relaxing experience after exploring the area. The staff really stood out, especially Mustafa who was consistently attentive and made sure all our needs were met. The city view from the balcony room was truly breathtaking, adding to the overall enjoyment of our stay.

amazing access to jerusalem's best parks and landmarks

I loved that everything was just a short walk away from the hotel, with both the great synagogue and the beautiful sacher park only about a 5-minute stroll away, making my sightseeing adventures effortless. the staff were exceptionally friendly and the rooftop pool provided a fantastic place to unwind after a day of exploring.

The location is fantastic, just a 10-15 minute walk from Jaffa Gate. The Urban Room was spacious, well-decorated, and included a free coffee machine. The staff were consistently helpful and the room was cleaned daily, which made for a very pleasant stay.

No significant issues encountered.